Privacy policy.
Bell Psychology Ltd provides private clinical psychology services and is registered with the Information Commissioner’s Office (ICO) as a data controller. We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and professional standards.
Information we collect
We may collect:
Contact and identification details
Clinical and health information relevant to your care
Session notes and clinical records
Administrative correspondence (email, forms, messages)
Payment and billing information
GP or referrer details (where provided)
Information provided in questionnaires or clinical assessments
We may also receive relevant information from other healthcare professionals involved in your care.
How information is used
We use personal data to:
Provide psychological assessment and therapy
Maintain clinical records and treatment planning
Manage appointments and administration
Process payments
Meet legal, regulatory, and safeguarding obligations
Conduct anonymised service evaluation, audit, supervision, training, and quality improvement
We do not use personal data for marketing or promotional purposes.
Confidentiality
All information is treated as confidential.
Information will only be shared without consent where:
There is a serious risk of harm to you or others
We are required to do so by law or a court order
There are safeguarding concerns
There is a legal duty relating to serious crime
Where appropriate, we will aim to discuss any disclosure with you in advance.
Supervision
Clinical work may be discussed in professional supervision or consultation. Identifying details are removed or minimised wherever possible.
Clinical documentation and transcription
Secure transcription or documentation-support tools may be used to assist with clinical record-keeping. These tools are used solely for clinical purposes, in accordance with UK GDPR and professional standards, and do not involve automated decision-making in relation to clinical care.
No session recordings are used for secondary purposes (including teaching, research, marketing, or training) without explicit consent.
Service evaluation
Anonymised or aggregated data may be used for service evaluation, audit, supervision, training, and quality improvement purposes. Individuals cannot be identified from this data.
Data storage and retention
Clinical records are stored securely and retained for a minimum of 7 years after the end of therapy, in line with professional and legal requirements.
Where third-party systems are used for storage, transcription, or administration, appropriate data processing agreements are in place to ensure compliance with UK GDPR.
Your rights
Under UK GDPR, you have the right to:
Access our personal data
Request correction of inaccurate data
Request restriction of processing
Request deletion where legally permitted
Withdraw consent where applicable
Requests are handled in line with legal and professional obligations.
Communication
Email is used for administrative purposes only and is not monitored for emergencies.
We do not provide emergency services. If you are in crisis, contact 999, NHS 111, or your GP.
Third parties
We do not sell personal data.
We may share information only where necessary with:
Healthcare professionals involved in your care (with your consent or where required for duty of care)
Payment processors and secure service providers
Legal or regulatory authorities where required
All third parties are required to handle data in accordance with confidentiality and data protection law.
Complaints
If you have concerns about how your data is handled, please contact us in the first instance.
You may also contact the Information Commissioner’s Office (ICO): https://ico.org.uk. We aim to respond to complaints in a reasonable timeframe.
Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on this website.
Contact
Bell Psychology Ltd
Email: victoria@drvictoriabell.com